Comments from Leaders in the Field
The Clinician Support Toolkit that MITSS has assembled is remarkable – a truly soup-to-nuts set of resources and advice. Any leader or staff member committed to putting in place the culture, structures, and processes necessary for effective response to and resolution of adverse events, needs to consult this toolkit. In my former life as a hospital CEO I could have only dreamt of such a comprehensive resource. These tips, strategies, and tools are exactly what’s needed to prepare both organizations and individuals for the emotionally difficult and professionally trying crucible of supporting clinicians and staff when things go wrong.
-Maureen Bisognano
CEO, Institute for Healthcare Improvement (IHI)
The "second victims" of medical injury are the clinicians who were the instrument of the patient's harm. Like the patient they need support to deal with their suffering. The precondition for creating an effective support system is a culture of safety. Creating a culture of safety is challenging. It requires leadership commitment, new policies, organizational awareness, training, and enhanced communication. Health care organizations that are concerned about these issues will find the MITSS Clinician Support Tool Kit provides an impressive array of resources in all areas.
-Lucian Leape, MD
Chair, Lucian Leape Institute at the National Patient Safety Foundations Professor
Harvard School of Public Health and Policy
-Maureen Bisognano
CEO, Institute for Healthcare Improvement (IHI)
The "second victims" of medical injury are the clinicians who were the instrument of the patient's harm. Like the patient they need support to deal with their suffering. The precondition for creating an effective support system is a culture of safety. Creating a culture of safety is challenging. It requires leadership commitment, new policies, organizational awareness, training, and enhanced communication. Health care organizations that are concerned about these issues will find the MITSS Clinician Support Tool Kit provides an impressive array of resources in all areas.
-Lucian Leape, MD
Chair, Lucian Leape Institute at the National Patient Safety Foundations Professor
Harvard School of Public Health and Policy
This section of the MITSS Tools website has been generously sponsored by: Lexington Insurance.
