Healthcare Organizations Section
Supporting staff, as well as patients and families, is a daunting task for healthcare organizations, especially in the wake of an adverse event.
Click here to download Respectful Management of Serious Clinical Adverse Events, an IHI white paper that introduces an overall approach and tools designed to support two processes: the proactive preparation of a plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan.
Click on the short clip below for comments by Dr. Anthony Whittemore, Chief Medical Officer at Brigham and Women's Hospital in Boston, Mass. to learn why he felt supporting clinicians, staff, patient and families was important to do.
Click here to download Respectful Management of Serious Clinical Adverse Events, an IHI white paper that introduces an overall approach and tools designed to support two processes: the proactive preparation of a plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan.
Click on the short clip below for comments by Dr. Anthony Whittemore, Chief Medical Officer at Brigham and Women's Hospital in Boston, Mass. to learn why he felt supporting clinicians, staff, patient and families was important to do.
